Return Policy Page
Return & Exchange Policy
We prioritize quality and customer satisfaction for a smooth shopping experience
At OZ Medics, we prioritize quality and customer satisfaction. To ensure a smooth shopping experience, please review our return and exchange guidelines below.
Eligibility for Return/Exchange
You may request a return or exchange only under the following conditions:
- Damaged or defective product received
- Incorrect size shipped
- Incorrect item delivered (different from what you ordered)
Non-Eligible Returns
Returns or exchanges will not be accepted in the following cases:
- Change of mind
- If you don't like the color, fabric, or material after receiving it
- If the product has been used, washed, or altered
- If tags or packaging are missing or damaged
Return Shipping Charges
- All return or exchange shipping costs must be paid by the buyer
- OZ Medics will only bear the delivery charges if an incorrect or damaged item was sent by our team
Request Window
All return or exchange requests must be made within 7 working days from the date of delivery.
Product Condition
Products must be returned in original condition, unused, unwashed, and with all tags attached.
Customized Items
Customized or personalized items are not eligible for return or exchange.
Return & Exchange Process
Contact Us
Reach out via WhatsApp or email with your order number and issue details
Review
Our team will review your request and guide you with the next steps
Process
After receiving and inspecting the returned item, we'll process the exchange or issue store credit
Important Notes
- Products must be returned in original condition, unused, unwashed, and with all tags attached
- Customized or personalized items are not eligible for return or exchange
- Refunds (if applicable) will be issued as store credit only unless the error is from our side
Need Assistance?
If you have any questions about our Return & Exchange Policy or need help with a return request, our customer support team is ready to assist you. Contact us and we'll respond as quickly as possible.
OZ Medics provides premium medical apparel and hospital Linen, blending comfort, quality, and durability for healthcare professionals.
