Support Policy Page
Customer Support
We're here to help you every step of the way
At OZ Medics, exceptional customer service is at the heart of everything we do. Whether you have questions about our products, need assistance with an order, or require support after your purchase, our dedicated team is ready to help.
Our Commitment to You
We are committed to providing prompt, professional, and friendly customer support. Our team is trained to assist with:
- Product inquiries and recommendations
- Order placement and tracking
- Bulk and custom order requests
- Returns, exchanges, and refunds
- Technical support and website assistance
- Shipping and delivery questions
Response Times
Email: Within 24 hours (business days) | Phone: Immediate during business hours (Mon-Sat, 9 AM - 6 PM PKT) | WhatsApp: Within 2-4 hours during business hours
Business Hours
Our customer support team is available:
- Monday - Friday: 9:00 AM - 6:00 PM (PKT)
- Saturday: 10:00 AM - 4:00 PM (PKT)
- Sunday & Public Holidays: Closed
Email inquiries sent outside business hours will be responded to on the next business day.
Order Tracking
Track your order status and shipping updates
Returns & Exchanges
Easy return process with full support
Bulk Orders
Dedicated assistance for large orders
Custom Solutions
Expert help with embroidery and customization
Bulk & Corporate Support
For hospitals, clinics, and institutions requiring bulk orders or corporate partnerships, we offer dedicated account management and personalized service. Contact us to discuss volume discounts, custom branding, and ongoing supply arrangements.
Frequently Asked Questions
How can I track my order?
Once your order ships, you'll receive a tracking number via email or SMS. You can also contact our support team with your order number for real-time updates.
What if I receive a defective product?
Contact us immediately with photos of the defect. We'll arrange for a replacement or full refund at no cost to you.
Can I modify my order after placing it?
Contact us as soon as possible. If your order hasn't been processed yet, we'll do our best to accommodate changes.
Do you offer product recommendations?
Absolutely! Our team can help you choose the right products based on your needs, workplace requirements, and preferences.
Feedback & Suggestions
Your feedback helps us improve. We welcome your comments, suggestions, and testimonials. Share your experience with us and help us serve you better.
OZ Medics provides premium medical apparel and hospital Linen, blending comfort, quality, and durability for healthcare professionals.
